One of our clients recently told us their identity had been stolen. The scammers were using their operating authority to contract loads, which caused financial and reputational problems. Here’s what an FMCSA investigator advised our client to do:
Tell the load boards: Contact the load boards to let them know what happened. This helps shorten the time the scammers may be using your identity and authority.
Report to the police: Go to your local police station and report the identity theft. This gives you an official record of the incident, which is important if you face any problems later.
Notify your insurance company: Let your insurance provider know about the theft. So they can help protect your coverage and financial interests.
Inform your customers: Tell all your customers about the identity theft. Clear communication helps maintain trust and prevents misunderstandings.
Share on social media: Post about the identity theft on your social media platforms. This will spread the word quickly and prevent others from being scammed. Also, put a notice on your company website if you have one.
File a complaint: Go to the National Consumer Database (NCCDB) website and file a complaint. This makes sure your case is officially recorded.
Contact other authorities: Report the theft to your state attorney general's office, the Federal Trade Commission (FTC), the United States Department of Transportation Office of Inspector General (USDOT OIG), and the FBI. To increase the chances of catching the scammers.
The more places you report your stolen identity, the better your chances of bouncing back and getting things back on track. By reaching out to different agencies and organizations, you boost the chances of catching the scammers and making sure your situation is taken seriously. While you might not hear back from everyone right away, sticking with it is very important. Make sure to note down every interaction, email, and piece of advice you receive. Keeping detailed records of phone calls, emails, and any guidance you receive is your best friend in protecting yourself. It creates a clear path of your efforts to tackle the issue and ensure your recovery from identity theft. Documentation can be a lifesaver if you need to show your case to banks, law enforcement, or other agencies down the road.